How to Choose a Robotic Integrator: The 7 C’s
When you choose a robot integrator, it’s like choosing a business partner. You must find one with the capabilities you need to be successful; one who understands your business and your integration goals. A successful robotic integration project rests on the ability of your partner to build a system that is customized to your needs, builds on a concept that is functional, and achieves your time and budget requirements. Finally, your robotics integrator must be available before and after the sale to assist your company with automation support and guidance. Perhaps the best first step in choosing a robotic integrator is with the Robotics Industries Association (RIA) list of certified robotic integrators.
Capabilities
Robot System integrators are not experts in every application. They will specialize in a select few. Most applications are very process intensive. Find a robotic integrator with a track record of successful applications like yours. Do not overlook robotic tooling experience. End of Arm Tooling gives your system functionality. A good robotic integrator will understand the functional requirements of the tool and guide the toolmaker on design, payload, moment of inertia, and process requirements. Make sure your integrator designs and builds in-house. You don’t want a middleman.
Customization
Robotics is not a one-size-fits-all. When you choose a robotic integrator, make sure your integrator can customize the new system to your needs and your existing equipment. Customized robotic integration is a skill that combines engineering with creative thinking.
Concept
Consider the concept of the system closely. You want to make sure that the process is balanced and that you are not creating one issue by solving another. How is the robotic integrator utilizing the features and technology within the system? Are you able to shrink the footprint of the cell or take advantage of a collaborative application by utilizing Functional Safety? Is the integrator rehashing something that was done once 20 years ago without taking advantage of today’s technology? A good robot integrator is a creative problem solver.
Cost
Make sure the true cost of your robotic system is clear in the proposal. Find out what the actual deliverables are so you can compare proposals more effectively. Understand the payment terms for the system. An integrator might charge 30% down with the order and then a milestone payment when the system engineering is approved. And then other payments along the way. Discuss how the integrator handles engineering change orders.
Capacity
Lead times to delivery fluctuate. Can the integrator deliver your system within your required timeframe? When choosing a robotic integrator, make sure the integrator is not back-logged with other customer orders.
Certification
In 2012 the RIA rolled out a Certified Robot Integrator Program in response to the needs of the industry. It is a benchmark for evaluating technical and robot safety as well as the overall business practices of integrators. The certification involves a rigorous process that includes an onsite audit, practical assessment of key personnel, safety training, etc. Ask your integrators if they are certified or working toward certification. Contact the robot manufacturer and ask if the integrator is part of their partner program and in good standing with the robot manufacturer.
Contact after the sale
Industrial Robotics is not an exact science. At its best, system integration is the result of intelligent design and engineering. Your system may need programming touch-up or new tooling after the sale. Down the road, you will need spare parts and technical support. Choose a robotic integrator with a trained support staff that provides support before and after the sale.